What do you mean by “all natural” skin care?
At elementary body we create products using ingredients that are found in nature. Our ingredients were chosen for both their healing powers and low irritation levels therefore should be well received by people of all skin types and sensitivities, however as with all new products, always perform a small patch test. If any irritation occur, discontinue use and contact us at firstname.lastname@example.org.
What do you mean by "organic"?
An organic ingredient listed in a product has an USDA Organic standard.
Can I use your products if I have eczema/psoriasis/rosacea/dermatitis/sensitive skin?
Our line of products contain no harsh ingredients, such as sulphates (the leading cause of contact dermatitis) and synthetic fragrances or perfumes that are found in traditional skin care products. This makes them ideal for individuals with sensitive skin. As with all new products, always perform a small patch test. If any irritation occur, discontinue use and contact us at email@example.com.
Can I use your face products if I have acne?
Yes, our products are designed to help balance out the skin and are extremely healing. All the ingredients intended to be used on your face have very low noncomedogenic ratings and will not block pores. Unfortunately there are many factors that can play havoc on your skin including hormones, bacteria and stress. Acne isn't caused by dirt. In fact, scrubbing the skin too hard or cleansing with harsh soaps or chemicals irritates the skin and could make acne worse. Our soap and face products are designed to help gently remove oil, and dead skin while balancing and healing. We hope you find success with our products.
Are your products safe for use on my child?
Our line of products do not contain harsh ingredients such as sulphates and synthetic fragrances or perfumes that are found in traditional skin care products. Our ingredients were chosen for both their healing powers and low irritation levels therefore should be well received by children however, it is always a good idea to check with a health care provider when it comes to children's well-being. If any irritation occurs, discontinue use and contact us at firstname.lastname@example.org.
Are your products safe for use if I am pregnant or breastfeeding?
We only have a few products that contain essential oils. The essential oils we use are considered safe for pregnant, and breastfeeding woman as well as children. However if you have any concerns, please consult your doctor.
Are all of your products suited for vegetarians and vegans?
All of our products are safe for use by vegetarians. The majority of our products are vegan. Please refer to the products ingredient list for honey and beeswax.
I have a nut allergy. Can I still use your products?
If you are allergic to tree nuts (although argan nut is not on the list of the priority allergens) we suggest first scheduling an appointment to meet with your Doctor to determine if you react to it. Please refer to the products ingredient list for argan nut oil. Please note that when we are manufacturing our products, we are conscious of ensuring that no cross contamination of ingredients take place.
Are all your products gluten free?
How can I check for myself that all the ingredients you use are safe and non-toxic?
A great resource is the Skin Deep cosmetic safety database, Health Canada's Cosmetic Ingredient Hotlist, and the Environmental Defence website.
Do you test on animals or use ingredients that were tested on animals?
How long will my products last after I buy them?
You should use your products within 12 months, keeping them out of direct sunlight and extreme temperatures.
I left my product in a hot location, what should I do now?
Leaving our products in extreme temperatures does not mean they are ruined. Certain products, like our body whip may change consistency but will not lose their purpose. Let them cool back down at room temperature prior to use. If you have any doubts, please contact us at email@example.com and we will be glad to help you.
Is all your product packaging recyclable?
At elementary body we believe taking care of the environment is just as important as taking care of ourselves. We prioritize packaging that is made from recycled materials, is recyclable or biodegradable and/ or can be reused.
What about the packing and shipping material?
We believe in taking care of the earth as we take care of ourselves. We only ship in boxes that are completely recyclable. Our 100% recycled packing paper is also biodegradable. Even our packing list envelopes are constructed from 100% recycled material.
We realize that everyone is different, sometimes a product is just not going to work for you. Please contact us at firstname.lastname@example.org or on our contact us page and we will be more then happy to help you.